- How do I create an account?
To create a ywcofficial.com account, click the Login tab at the (key in the location of the tab) on our website. You will have the option to create an account using your email address or sign in as a Guest or via your Facebook/Twitter account. For creating an account fill the details (name, number, email, address) and you are ready to shop. You can also update & change your details as per your choice ones you have created an account with us.
- Where do you deliver?
We deliver to most of the places in India. We offer COD as well as Prepaid services for purchases, ensuring ease of access to our customer. To check if COD is available in your area check in the dialogue box.
- Can I deliver my order to multiple addresses?
Your order can only be delivered to one address. If you wish to send items to several addresses, please place separate orders for each address.
- How do I determine the correct size for me?
You can view the sizing details for a product by clicking on the Size Chart link on the product page located. This displays the size chart for the product and helps you decide which size fits you best.
- How do I pay for my order at ywcofficial.com?
We support the following payment options at ywcofficial.com:
1) Credit Card
2) Debit Card
3) Net Banking
6) Cash on Delivery
- How do I pay with an e-Voucher?
Go to ywcofficial.com and select the items you want to purchase.
Once you reach our payment page, enter your “e-voucher code” in the box that states “Please enter your promo code” & click on apply to enjoy our special discounts.
The e-Voucher amount will be deducted from the payable amount. If the amount of your e-Voucher doesn't cover your order amount, you will be prompted to select an additional payment option. (Make sure your cart value is higher than the voucher worth) In case there are conditions mentioned on your voucher do read before applying it.
- Is there a limit on how many e-Gift Vouchers that can be used per order?
You can only use 1 Gift Voucher code per order/bill.
- Can I modify my delivery address?
No the address cannot be modified. You will have to cancel the order, place a new order with different address. For any further concerns, you need to send an email at email@example.com share their order number to get the address updated.
- Can I open and check the contents of my package before accepting delivery?
This feature/service is not available. You can open the product only once you have made the full payment to the delivery executive/logistic partner (Taking COD order into consideration). For Prepaid order you will have to accept the order & request for order pick-up on our website (ywcofficial.com) so that your order can be picked up by our logistic partner.
Will there be an addition charge for pick-up? No additional charges for pick - up only if it is a replacement, incase of returns we will debit the shipping charges from the refund amount.
- What if the delivered product has minor fitting issues. Is there any option available?
If you shop online we do not provide alterations. We suggest all our customers to check the size chart prior to placing an order to get the right fit.
- Are there any additional charges for COD /Prepaid orders?
We charge a minimal cost of Rs 149 for all our orders to be shipped. We provide free shipping if the order value is above Rs 2999.
- My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please address this to our support team immediately at firstname.lastname@example.org 1) If your deducted amount does not reflect in our account, it is due to ATM machine issues & will show in your account within 24-48hrs. (pls inform your bank in such case).
2) If the deducted amount reflects in our account we shall process the refund and you shall receive it in 5-7 working days.
- What are the benefits of creating an account with YouWeCan Clothing?
1) Get exclusive offers & pre-launch information on the collection
2) Limited Editions are just for you!
3) Special Discount Offers
4) Updated with the brand events, contests and many more
5) Faster Checkout View & Track past orders
6) Get updates & best style recommendations